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Featured Employers
Senior UX Designer (Contract)
Company: Five9, Inc.
Location: SF Bay Area, CA
Employment Type: Contract
Date Posted: 09/29/2020
Expire Date: 11/29/2020
Job Categories: Engineering
Job Description
Senior UX Designer (Contract)
Senior UX Designer (Contract)
Areas of interest: UX Design, Customer Experience, Designing, Prototyping, Wireframing
Location: San Ramon or San Francisco, CA

Position Description:
Five9 is the leading Cloud-based Contact Center solutions provider and one of the Bay Area’s fastest growing companies. We are empowering companies to create exceptional customer experiences, increase agent productivity and deliver tangible business results using omnichannel applications powered by AI. Gartner has named Five9 as a leader in Contact Center as a Service space for 6 years in a row.

Five9 recently acquired Whendu, an iPaaS platform, to help developers leverage the power of contact center end-customer interaction data. The vision is to launch a contact center-specific iPaaS platform and an App marketplace, and create a vibrant community of developers including ISVs, SIs and citizen developers.

We are looking for a Senior UX Designer (Contract) to join our Product Design team. The role will be responsible for creating “best in class” user experience through compelling interfaces and workflows to help us launch the iPaaS platform. The role will be responsible to make our products user friendly and intuitive while meeting our business goals.

Responsibilities:
Own UX for the platform, driving vision and activities toward creating “best in class” customer experience
Create storyboards, wireframes, and prototypes to design intuitive, user-friendly interfaces and workflows
Apply existing Five9 Design System and propose improvements, as needed
Perform usability testing and other research to uncover customer insights
Analyze customer responses to determine UX gaps; implement plans to address those gaps
Incorporate modern design solutions to meet user and business needs
Lead the design reviews with customers and internal stakeholders
Work closely with Product Management and Engineering teams to understand the business goals and to implement the designs

Requirements:
5+ years of work experience in software product user experience, ideally in a design lead role
Comprehensive UX skill set including wireframing, prototyping, customer journey mapping, and UI design
Experience with design systems, both in using existing standards and expanding on them
Practical knowledge of current design trends and methodologies
Experience in conducting interviews, surveys, focus groups etc.
Experience in collaborating with cross functional stakeholders, internally and externally
Ability to rapidly ideate and iterate on designs to find the best UX solution
Mastery of the latest product design and collaboration tools
Understanding of technologies that impact UX such as JavaScript, HTML/CSS, React etc.
Ability to prioritize and manage several milestones and priorities efficiently
Friendly, humble, curious with exceptional written and oral communication skills
Bachelor’s or Master’s degree in the field of design: UX/Visual Design, Human Computer Interaction, Information Design, Graphic Design, or similar areas
Compelling portfolio of completed projects, ideally in a B2B setting

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Contact Information
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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