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Supply Chain Customer Partnership Manager, Walmart
Company: Boots Retail USA, Inc. - a Walgreens Boots Alliance brand
Location: Bentonville, AR
Employment Type: Full Time
Date Posted: 08/10/2020
Expire Date: 10/10/2020
Job Categories: Finance/Economics, Financial Services, Retail/Wholesale, Franchising
Job Description
Supply Chain Customer Partnership Manager, Walmart
The Customer Partnership Manager is responsible for managing the requirements of our customers, achieving the specific needs of brands at shelf, and optimizing finished goods while integrating this new supply focused retailer fully into GBA business. The Customer Partnership Manager is seeking to increase supply chain efficiency while delivering on our on-shelf availability goals and maximizing collaboration between retailer operations.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

- Manage several customer supply chains and development of newly established retailer accounts.
- Contribute to the achievement of total customer satisfaction by providing high quality and timely service to all internal colleagues and external customers.
-Work closely with the Account, Brand, Supply and Finance teams to ensure that information related to potential service, inventory, or issues specific to the customer are escalated and resolved appropriately. Have a good understanding of these functional partners and ability to lead collaboration
-Plan and execute new product innovation, planogram changes and run in / run out at customer. Ensure customer product set-up is complete and accurate.
-Key driver in S&OP process with understanding customer demand and impact to financials – be the supply chain liaison for demand / supply
-Manage daily, weekly, monthly, and quarterly supply / operations reporting both for Customers and internal teams which shows performance and highlighting key findings (ability to have micro/macro level analysis).
-Manage the delivery of a partner focused supply plan to support overall growth strategy.
-Review, modify and track necessary customer weekly purchase orders/ fulfillment along with financial reporting.
-Use the customer databases and portals to optimize and analyze SKU data and incorporate latest sales trends and promotional impact into the forecast.
-Drive improvement to deliver against the KPIs:
-Sell Through % Analytics, weeks forward coverage, % orders shipped complete.
-Own and drive improvements against the defined KPI’s; OSA, OOS, OTIF, Chargeback review, LT Improvement and forecast accuracy.
-Be the expert in your customer supply chain, being able to brief team on any changes to partner requirements.
-Build and manage relationship with customer supply chain team counterparts to drive collaboration and continuous improvement.

Qualifications & Requirements
SKILLS AND EXPERIENCE:



- 4+ years in inventory / Supply Chain / operations management
-Strong customer orientation
-Knowledge of Retail Link preferred
-Fundamental understanding of demand planning and forecasting process
-Team player and ability to work cross functionally – leading all supply / operations for the retailers.
-Effective interpersonal skills required for interaction with various levels of internal organization and partners
-A self-starter with demonstrated results to work with minimal daily supervision
-Proven managerial skills. Flexibility to develop into broader areas
-Proven planning, analytical, creative, and problem-solving capabilities
-Knowledge of forecasting/ requirements planning / inventory management systems (APICS certification is beneficial)
-Strong commercial awareness, ability to keep up with change in trends and pivot when needed
-Excellent attention to detail and extreme accuracy skills
-Strong written and oral communication skills, strong listening skills
-Excellent spoken & written communication skills
-Strong computer and systems skills, Microsoft Office Suite (experience with SAP an advantage)
-Must be an advanced user of MS Office Excel


Diversity and inclusion is at the center of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce.
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